3 CRUCIAL COMPETENCIES A DCA NEEDS TO OUTPERFORM COMPETITION
Business should be about selling the amazing products and services your company produces, not about chasing outstanding debt. Chasing debt can often become onerous, unproductive and costly, and if your business doesn’t have the capacity or specialised expertise and has exhausted its traditional methods of recovery it might be time to consider a Debt Collection Agency (DCA).
But where do you start? “There seems to be so many DCA’s to choose from” you say, and you may be correct. Getting the right fit for your company will take some research, but as they say, “it’s better to be safe than sorry”. So here are a few tips to get you started and lead you towards a DCA that consistently outperforms competition.Want to know more? Here’s our Tech & Services brochure
In this blog we’ve reached out to our vast collections network to uncover the three most valued competencies our clients and network partners consider most crucial in a DCA, they are:
Let’s get into the detail.
1. Experience:

2. Focus:
The true strength of a DCA is that collections is their day job, their fuel and their single point of focus. Immersing the entire business on all things collections allows a DCA to enjoy a laser focus on this one specific area of business, but importantly it offers them opportunity to explore the subject a full 360 degrees. Through this single mindedness a DCA will not have the distractions of the company it supports which will help it deliver on agreed expectations and targets.
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3. Evolution is in its DNA:
In the past 5 years due to a technology explosion the communication landscape has changed quickly from a ‘mass’ to a ‘you’ engagement strategy. In what seems the blink of an eye we went from newspaper adverts spraying our messages and praying someone would read them and act, to now enjoying live person to person chats with someone exploring your website and services. So, as technology has rapidly changed it’s never been more important for businesses to partner with DCA’s that have the ability to keep up with those changes, DCA’s that have the evolution and innovation ‘gene’ built into their DNA.