We’re delighted to announce on Thursday March 2nd we’re returning to The Met Hotel (Leeds), for our latest and greatest industry insider event to date; ‘Elevating Collections In 2023’.

Like many in our industry, the back end of 2022 saw a focus towards the implementation of FCA’s Consumer Duty regime.
For us to best meet the significant changes introduced by the new regime, for both our clients and their customers, we have been proactive in preparing a plan, had it signed off by the board and started the implementation last year.

The Covid 19 pandemic and the current cost of living crisis has changed and is changing the way the world works. The speed of digital adoption is accelerating at unprecedented levels, not just with customers but with clients too. Expectations have risen and so has the scope of services provided by debt collections agencies.

Obviously, regulation is extremely important for our industry so, in this blog we’ll share what industry feedback is telling us, where we’re at, and where the regulators might turn their focus next. Working across several different sectors (and a few different regulators), the wording might be slightly different, but the theme is always the same; ‘look after the customer’.

The largest global fintech event, Money20/20, is taking place in Amsterdam next month. As the market leader in innovative credit management, the coeo Group will be attending to share what we know!

🎧 It’s #podcast time!
Kicking off the #coeogroup podcast series with a bang . In this episode we talk to none other than Jan Hansson, Vice President of Collections at Klarna!

Here it is!

On March 17th 2022 we held our annual industry showcase, ‘Shaping the Future of Collections’ with one of the standout sessions, returning for a second instalment and appropriately named: ‘The Big Questions’. 

For those of you who don’t already know, we’re thrilled to announce that we are rebranding to coeo! With CRS joining the coeo group late last year, this change in branding was the logical move.

There’s no client we haven’t been able to work with and onboard yet. It’s something we’re extremely proud of so we’ll say it again, there’s not a single client that we haven’t been able to onboard yet.

It’ll come as no surprise that the implementation of technology into the collections industry is no longer a nice to have but a necessity. Find out more about how customer portals can help you through our blog post on the topic here.

It’ll come as no surprise that the implementation of technology into the collections industry is no longer a nice to have but a necessity. Find out more about how customer portals can help you through our blog post on the topic here.

Coeo, the largest technology-first player in the collections industry Share on facebook Share on twitter Share on linkedin A recent study undertaken by L.E.K consulting

Introducing coeo UK, our services and you Share on facebook Share on twitter Share on linkedin Choosing the right solution for you… Our team at

CRS joins the coeo group Share on facebook Share on twitter Share on linkedin We have some exciting news – the UK’s premier recoveries agency

At CRS our specialist credit finance collections teams have your back. We always lean into our experience to increase best practice and in 2020 we serviced millions of customer interactions. This year that number is set to go even higher.

At CRS our specialist insurance collections teams are experienced in designing and deploying a full suite of compliant end-to-end services, we can help with any stage of the collections cycle, whether it be MTC’s or DD rehabilitation.

At CRS our specialist B2B collections teams have been hard at work over the past ten years developing state of the art digital collections solutions that work hand in hand with traditional practices.

Here at CRS we enjoy years of telecommunications experience and a full suite of compliant end-to-end services, meaning whether lost or live we can help with any stage of the Telco collections cycle.

Here at CRS, we’re passionate about the utilities industry and with over a decade’s experience working with some of the biggest brands in the industry we’re confident we’ll be able to not only support but exceed your standard collections expectations.

White Label Solution [VLOG] Share on facebook Share on twitter Share on linkedin

Pointing Everyone in the Right Direction [VLOG] Share on facebook Share on twitter Share on linkedin

coeo UK and AJJB Law [VLOG] Share on facebook Share on twitter Share on linkedin AJJB Law are specialists in financial debt recovery litigation.Watch coeo

Collections with coeo UK Share on facebook Share on twitter Share on linkedin

3 Improvements From Our Continuous Improvement Programme That Have Created Action in Collections [VLOG] Share on facebook Share on twitter Share on linkedin

4 Real World Examples of Feedback Creating Action in Collections Share on facebook Share on twitter Share on linkedin Thanks for taking the time to

4 Applied Examples How Customer Feedback Has Led to Collections Growth Share on facebook Share on twitter Share on linkedin Data analysis can often feel

VLOG | The Three Top Reasons Why Customer Feedback is Crucial in Collections Share on facebook Share on twitter Share on linkedin https://www.youtube.com/watch?v=u7qqQb9fO7w&t=4s&pbjreload=101&ab_channel=CreditResourceSolutions

6 Technology-Driven Customer Feedback Tools That Drive Collections Success Share on facebook Share on twitter Share on linkedin In our last blog we shared The

VLOG | The Three Top Reasons Why Customer Feedback is Crucial in Collections Share on facebook Share on twitter Share on linkedin https://www.youtube.com/watch?v=mMCaY0G63wY&feature=youtu.be&ab_channel=CreditResourceSolutions

The Three Top Reasons Why Customer Feedback is Crucial in Collections The digital age has created a new type of customer with new habits, so

6 Questions a debt collection agency must answer in the digital age Share on facebook Share on twitter Share on linkedin The Debt Collection Industry

Why your debt collection agency needs SMS chat bots (Top 3 benefits) For Debt Collection Agencies it’s vital to interact with customers on their terms

Why customer care is important in the debt collection process Share on facebook Share on twitter Share on linkedin If the customer is King, then

What to do when ‘late late’ is the only option in collections Share on facebook Share on twitter Share on linkedin It’s always sad to

The top 5 reasons a debt collection agency needs to tailor their strategies for clients Share on facebook Share on twitter Share on linkedin There

The pre-due collections period: The ‘how long and short’ of it! Share on facebook Share on twitter Share on linkedin Welcome back to the second

The digital customer journey in debt collections: 5 awesome benefits Share on facebook Share on twitter Share on linkedin The customer experience has never been

The brand new coeo podcast: Will AI take over collections completely? Share on facebook Share on twitter Share on linkedin Welcome to the launch of

The big questions debt collection tips – the complete podcast playlist Share on facebook Share on twitter Share on linkedin It’s been almost two months

The 6 key phases of debt collection: Do your operations stack up? Share on facebook Share on twitter Share on linkedin Understanding whether or not

The 5 essential reasons collections managers need transparent reporting Share on facebook Share on twitter Share on linkedin As part of our 6 Questions a DCA

Inform, Engage and celebrate: The all new coeo blog Share on facebook Share on twitter Share on linkedin Welcome to our brand-new coeo blog! We‘ve

Early collections: Uncovering the industry secrets to success Share on facebook Share on twitter Share on linkedin “Early to bed and early to rise makes

coeo podcast ep 8: Questions from the audience Share on facebook Share on twitter Share on linkedin Earlier this year coeo held their first-ever event

coeo podcast ep 7: Is there a platform customers prefer for personal issues? Share on facebook Share on twitter Share on linkedin Dealing with an

coeo podcast ep 6: Does segmentation work and what factors need considering? Share on facebook Share on twitter Share on linkedin William Shakespeare famously penned

coeo podcast ep 5: What’s the future for outsourced collections work? Share on facebook Share on twitter Share on linkedin As a DCA we’ve enjoyed

coeo podcast ep 4: Should relatable language be used in the collections process? Share on facebook Share on twitter Share on linkedin The digital age

coeo podcast ep 3: Is social media an acceptable channel in collections? Share on facebook Share on twitter Share on linkedin Welcome to the third

CRS podcast ep 2: How does technology help to identify won’t pays? Share on facebook Share on twitter Share on linkedin Welcome to the second

coeo: Breaking the mould with digital debt collection event Share on facebook Share on twitter Share on linkedin coeo are delighted to announce our brand-new

Collections vs Coronavirus – Digital DCA’s don’t get sick Share on facebook Share on twitter Share on linkedin The Coronavirus (COVID-19) has hit every industry

Collections in the digital age, a first class line-up Share on facebook Share on twitter Share on linkedin Tomorrow (Wednesday the 4th of March) sees

Collections due date – Doing your due diligence Share on facebook Share on twitter Share on linkedin Are you convinced you’re doing all you can

Better ‘late collections’ than never? Share on facebook Share on twitter Share on linkedin Understanding the multitude of ‘moving parts’ involved in the collections process

All industries differ – How do collections in your sector compare? Share on facebook Share on twitter Share on linkedin Understanding the multitude of ‘moving

5 reasons email bots are the best in the (debt collection) business Share on facebook Share on twitter Share on linkedin A few years ago

5 pros to using a debt collection agency with artificial intelligence Share on facebook Share on twitter Share on linkedin The time of the ‘Skynet’

7 Reasons Your Debt Collection Needs Customer Portals Share on facebook Share on twitter Share on linkedin Continuing with our Technology in Debt Collection series,

4 reasons why compliance needs to be embedded in a modern day debt collection agency Share on facebook Share on twitter Share on linkedin There’s

4 must-haves for the new breed of debt collection agency Share on facebook Share on twitter Share on linkedin It‘s impossible to ignore the impact

The 6 Critical Benefits of Client Portals in The Collections Industry Share on facebook Share on twitter Share on linkedin In Collections, the goal of

3 CRUCIAL COMPETENCIES A DCA NEEDS TO OUTPERFORM COMPETITION Business should be about selling the amazing products and services your company produces, not about chasing