6 QUESTIONS A DEBT COLLECTION AGENCY MUST ANSWER IN THE DIGITAL AGE
6 Questions a debt collection agency must answer in the digital age Share on facebook Share on twitter Share on linkedin The Debt Collection Industry is often described as a ‘hostile battleground’ with the landscape constantly shifting. This means to operate a successful DCA within this environment, you need to be adaptable and appropriately equipped […]
WHY YOUR DEBT COLLECTION AGENCY NEEDS SMS CHAT BOTS (TOP 3 BENEFITS)
Why your debt collection agency needs SMS chat bots (Top 3 benefits) For Debt Collection Agencies it’s vital to interact with customers on their terms with the technology they feel comfortable using and we can’t find a more common and customer-friendly platform than the smartphone text messaging service.
WHY CUSTOMER CARE IS IMPORTANT IN THE DEBT COLLECTION PROCESS
Why customer care is important in the debt collection process Share on facebook Share on twitter Share on linkedin If the customer is King, then customer care is the pampering that keeps the king coming back to sit on his throne. Keeping people or even better the ‘person’ at the centre of all decision making […]
WHAT TO DO WHEN ‘LATE LATE’ IS THE ONLY OPTION IN COLLECTIONS
What to do when ‘late late’ is the only option in collections Share on facebook Share on twitter Share on linkedin It’s always sad to say goodbye, but as we come to the last post in our Collections Common Timelines series, we hope you’ve enjoyed the journey.
THE TOP 5 REASONS A DEBT COLLECTION AGENCY NEEDS TO TAILOR THEIR STRATEGIES FOR CLIENTS
The top 5 reasons a debt collection agency needs to tailor their strategies for clients Share on facebook Share on twitter Share on linkedin There are many potential reasons you would consider partnering with a Debt Collection Agency (DCA) but have you thought about business fit? DCA’s were not all created equal so often it […]
THE PRE-DUE COLLECTIONS PERIOD: THE ‘HOW LONG AND SHORT’ OF IT!
The pre-due collections period: The ‘how long and short’ of it! Share on facebook Share on twitter Share on linkedin Welcome back to the second edition from our brand-new blog series ‘6 Key Phases of Debt Collection’ where we’ve pulled together data from thousands of clients (and over 2 million live customer accounts) so you […]
THE DIGITAL CUSTOMER JOURNEY IN DEBT COLLECTIONS: 5 AWESOME BENEFITS
The digital customer journey in debt collections: 5 awesome benefits Share on facebook Share on twitter Share on linkedin The customer experience has never been more important and in our increasingly digital world understanding the digital customer journey is no longer a ‘nice to have’ but a ‘must-have’.
THE BRAND NEW CRS PODCAST: WILL AI TAKE OVER COLLECTIONS COMPLETELY?
The brand new coeo podcast: Will AI take over collections completely? Share on facebook Share on twitter Share on linkedin Welcome to the launch of coeo’s first-ever podcast. As a business that sees the benefit of sharing its knowledge and findings with our industry, we felt that it was appropriate to add another great channel […]
THE BIG QUESTIONS DEBT COLLECTION TIPS – THE COMPLETE PODCAST PLAYLIST
The big questions debt collection tips – the complete podcast playlist Share on facebook Share on twitter Share on linkedin It’s been almost two months since we launched our first ever podcast, showcasing a first-class panel offering successful debt collections tips for the biggest collections tech questions currently debated. Over the past 8 weeks we’ve […]
THE 6 KEY PHASES OF DEBT COLLECTION: DO YOUR OPERATIONS STACK UP?
The 6 key phases of debt collection: Do your operations stack up? Share on facebook Share on twitter Share on linkedin Understanding whether or not your processes for collections are being maximised can sometimes feel like a minefield. With customer technology changing at the speed of light, so too are customer motivations, decision making processes, […]