Shaping The Future Of Collections
10:00
10:00 – 10:30
Registration
Get a chance to settle in and meet some people.

10:30
10:30 – 10:50
Opening Notes
A quick introduction and an overview of what is to come.

10:50
10:50 – 11:25
Collections in a world of change
Ellis Ackroyd & Paul Rogan

11:25
11:25 – 12:00
Using relevant technology to deliver the right customer outcome
Stephen Lubbock

12:00
12:00 – 13:30
Lunch & Networking
A chance to stretch your legs and get a bite to eat.

13:30
13:30 – 14:05
Having expert people to drive excellence in collections
Amy Taylor & Josh Herbert

14:05
14:05 – 14:50
Panel – The big questions pt2
We dive into the questions that the industry is asking.

14:50
14:50 – 15:10
CRS News
Peter Gent

15:25
15:25 – 16:00
Guest Speaker
Jamie Peacock

16:00
16:00 – 18:00
Wrap-up & Drinks
A summary of the day and a chance to have a drink.
