THE BRAND NEW CRS PODCAST: WILL AI TAKE OVER COLLECTIONS COMPLETELY?
The brand new coeo podcast: Will AI take over collections completely? Share on facebook Share on twitter Share on linkedin Welcome to the launch of coeo’s first-ever podcast. As a business that sees the benefit of sharing its knowledge and findings with our industry, we felt that it was appropriate to add another great channel […]
THE BIG QUESTIONS DEBT COLLECTION TIPS – THE COMPLETE PODCAST PLAYLIST
The big questions debt collection tips – the complete podcast playlist Share on facebook Share on twitter Share on linkedin It’s been almost two months since we launched our first ever podcast, showcasing a first-class panel offering successful debt collections tips for the biggest collections tech questions currently debated. Over the past 8 weeks we’ve […]
THE 6 KEY PHASES OF DEBT COLLECTION: DO YOUR OPERATIONS STACK UP?
The 6 key phases of debt collection: Do your operations stack up? Share on facebook Share on twitter Share on linkedin Understanding whether or not your processes for collections are being maximised can sometimes feel like a minefield. With customer technology changing at the speed of light, so too are customer motivations, decision making processes, […]
THE 5 ESSENTIAL REASONS COLLECTIONS MANAGERS NEED TRANSPARENT REPORTING
The 5 essential reasons collections managers need transparent reporting Share on facebook Share on twitter Share on linkedin As part of our 6 Questions a DCA Must Answer series, we’re going to focus on the importance of ‘DCA – Client’ reporting in this blog. We know real-time data feedback is crucial in today’s business world because it […]
INFORM, ENGAGE AND CELEBRATE: THE ALL NEW CRS BLOG
Inform, Engage and celebrate: The all new coeo blog Share on facebook Share on twitter Share on linkedin Welcome to our brand-new coeo blog! We‘ve been working diligently over the past few months to put together a resource to help our digital visitors benefit from the collective industry experience and expertise we enjoy here at […]
EARLY COLLECTIONS; UNCOVERING THE INDUSTRY SECRETS TO SUCCESS
Early collections: Uncovering the industry secrets to success Share on facebook Share on twitter Share on linkedin “Early to bed and early to rise makes a person healthy, wealthy, and wise.” This famous quote from American Statesman and Scientist, Benjamin Franklin is said to emphasise that someone who gets enough sleep and starts work early […]
coeo PODCAST EP 8: QUESTIONS FROM THE AUDIENCE
coeo podcast ep 8: Questions from the audience Share on facebook Share on twitter Share on linkedin Earlier this year coeo held their first-ever event looking to break the mould of tradition by directing the day away from standard subjects (Brexit, GDPR, wider economic issues) and confronting contemporary topics challenging the industry. The most anticipated […]
coeo PODCAST EP 7: IS THERE A PLATFORM CUSTOMERS PREFER FOR PERSONAL ISSUES?
coeo podcast ep 7: Is there a platform customers prefer for personal issues? Share on facebook Share on twitter Share on linkedin Dealing with an increasing number of vulnerable customers has become more prevalent in the collections industry over the past few years. At coeo we‘ve developed bespoke software to help us identify and support […]
coeo PODCAST EP 6: DOES SEGMENTATION WORK AND WHAT FACTORS NEED CONSIDERING?
coeo podcast ep 6: Does segmentation work and what factors need considering? Share on facebook Share on twitter Share on linkedin William Shakespeare famously penned the words “all that glitters is not gold” meaning just because it shines like gold doesn’t mean it will turn out to be gold. The significance of that message is […]
coeo PODCAST EP 5: WHAT’S THE FUTURE FOR OUTSOURCED COLLECTIONS WORK?
coeo podcast ep 5: What’s the future for outsourced collections work? Share on facebook Share on twitter Share on linkedin As a DCA we’ve enjoyed incredible growth over the past decade. We set our stall out by embracing new technology as a unique selling point and built success on the back of strong and deep […]