THE 5 ESSENTIAL REASONS COLLECTIONS MANAGERS NEED TRANSPARENT REPORTING
The 5 essential reasons collections managers need transparent reporting Share on facebook Share on twitter Share on linkedin As part of our 6 Questions a DCA Must Answer series, we’re going to focus on the importance of ‘DCA – Client’ reporting in this blog. We know real-time data feedback is crucial in today’s business world because it […]
INFORM, ENGAGE AND CELEBRATE: THE ALL NEW CRS BLOG
Inform, Engage and celebrate: The all new coeo blog Share on facebook Share on twitter Share on linkedin Welcome to our brand-new coeo blog! We‘ve been working diligently over the past few months to put together a resource to help our digital visitors benefit from the collective industry experience and expertise we enjoy here at […]
EARLY COLLECTIONS; UNCOVERING THE INDUSTRY SECRETS TO SUCCESS
Early collections: Uncovering the industry secrets to success Share on facebook Share on twitter Share on linkedin “Early to bed and early to rise makes a person healthy, wealthy, and wise.” This famous quote from American Statesman and Scientist, Benjamin Franklin is said to emphasise that someone who gets enough sleep and starts work early […]
coeo PODCAST EP 8: QUESTIONS FROM THE AUDIENCE
coeo podcast ep 8: Questions from the audience Share on facebook Share on twitter Share on linkedin Earlier this year coeo held their first-ever event looking to break the mould of tradition by directing the day away from standard subjects (Brexit, GDPR, wider economic issues) and confronting contemporary topics challenging the industry. The most anticipated […]
coeo PODCAST EP 7: IS THERE A PLATFORM CUSTOMERS PREFER FOR PERSONAL ISSUES?
coeo podcast ep 7: Is there a platform customers prefer for personal issues? Share on facebook Share on twitter Share on linkedin Dealing with an increasing number of vulnerable customers has become more prevalent in the collections industry over the past few years. At coeo we‘ve developed bespoke software to help us identify and support […]
coeo PODCAST EP 6: DOES SEGMENTATION WORK AND WHAT FACTORS NEED CONSIDERING?
coeo podcast ep 6: Does segmentation work and what factors need considering? Share on facebook Share on twitter Share on linkedin William Shakespeare famously penned the words “all that glitters is not gold” meaning just because it shines like gold doesn’t mean it will turn out to be gold. The significance of that message is […]
coeo PODCAST EP 5: WHAT’S THE FUTURE FOR OUTSOURCED COLLECTIONS WORK?
coeo podcast ep 5: What’s the future for outsourced collections work? Share on facebook Share on twitter Share on linkedin As a DCA we’ve enjoyed incredible growth over the past decade. We set our stall out by embracing new technology as a unique selling point and built success on the back of strong and deep […]
coeo PODCAST EP 4: SHOULD RELATABLE LANGUAGE BE USED IN THE COLLECTIONS PROCESS?
coeo podcast ep 4: Should relatable language be used in the collections process? Share on facebook Share on twitter Share on linkedin The digital age has impacted every traditional aspect of modern living and none more so than language. With an incredible 45.1 million (2019) daily internet users it has never been more important to […]
coeo PODCAST EP 3: IS SOCIAL MEDIA AN ACCEPTABLE CHANNEL IN COLLECTIONS?
coeo podcast ep 3: Is social media an acceptable channel in collections? Share on facebook Share on twitter Share on linkedin Welcome to the third episode of our ‘The Big Questions’ podcast series, where we bring you a panel of experts from our recent live event ‘Collections in the Digital Age’. Our first-class line up […]
coeo PODCAST EP 2: HOW DOES TECHNOLOGY HELP TO IDENTIFY WON’T PAYS?
CRS podcast ep 2: How does technology help to identify won’t pays? Share on facebook Share on twitter Share on linkedin Welcome to the second edition of the CRS Podcast in ‘The Big Questions’ series, where we bring you a panel of experts diving deep to discuss the ‘biggest questions’ facing the Collections industry in […]