coeo Credit Finance

With years of credit finance experience and a full suite of compliant end-to-end services, coeo can help with any stage of the collections cycle, whether arrears rehabilitation or collecting the whole balance, we’ll do the heavy lifting so you can get back to doing what you do best.

UK finance companies as clients

Inbound customer interactions last year

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Bespoke procedures created

Lower Cost

We receive more than one payment for every minute of the day, thats 60 payments an hour, 1440 a day and 525,600+ a year. Operating at this increased capacity means we can offer lower rates with automated processes to make your life easier.

Variable

Different clients segment their cases in different ways. We can recover ‘Whole balance’ cases for a shorter period if needed and ‘Arrears Management’ cases can have a longer collections strategy before being assessed for Legal suitability. All of our processes are adaptable to what your customers need.

Experience

We are proud to be able to say that a number of our collections agents have worked for coeo for over 10 years. Throughout this journey with us, they have collected a vast bank of knowledge about the credit finance industry and are subsequently expert objection handlers and problem solvers.

Superior Systems Are Our Superpower

We’ve developed the smartest, most advanced Credit Finance collections systems and strategies in the marketplace. We are always innovating to ensure that we stay one step ahead. Our services have been designed to seamlessly fit within any collection’s strategy. We work together to make sure you have the solution to fit your needs.

We can Integrate seamlessly between your systems and ours.
Systems access – we can work directly on your system to set up DD’s
Hotkeys to internal teams allowing for better complaint management.

Our Processes

We can work directly with credit finance partners through every phase of their collections timeline. From pre-default where the focus is on chasing arrears through either our White Label service or directly as the specialist DCA of choice, through to post default where the full outstanding amount becomes due. Because not every account is the same, we offer a wide range of processes tailored specifically for each account be it whole balance or arrears. We have made thousands of bespoke processes tailored to specific types of accounts like the following:

Arrears Management
Whole balance
Collecting from guarantors
Arear Rehabilitation

Our Experience Is Our Expertise

From our accredited front-line agents through to our well-practised management team, our business has the knowledge to effectively look after you and your customers. Our people work to discuss accounts and not debt, with experience in:

Guarantor loans
Personal guarantees
Short term loans
Car finance
Credit cards
And so much more…

Comparing Industry Timelines

Understanding whether or not your collections processes are being maximised can feel like a minefield. That’s why we reviewed over 2 million live accounts to develop industry-specific timelines for you to compare your own processes against.

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